Customer Care

Congratulations on your recent purchase of Aldrich Art! Your jewelry may contain Spondylus Shell (found in shades of yellow, orange, red, or purple also known as spiney oyster shell) or Mediterranean Red Coral (ranging from red and salmon to pink), or both. These natural materials are derived from carbonate ocean life, making them sensitive to high and low pH levels. To protect your investment, avoid exposure to substances such as chlorine, ammonia, and detergents, which can cause etching or damage. Please remove your jewelry before swimming, cleaning, or handling harsh chemicals.

If your jewelry is ever bent, scratched, chipped, or otherwise damaged, we strongly recommend returning it to us for repair or refurbishing. Other jewelers may not be familiar with the delicate materials and could unintentionally cause harm.

For repairs, refurbishing, or any questions regarding your Aldrich Art jewelry, please don’t hesitate to contact us. We are happy to assist you in preserving the beauty of your piece for years to come.

Placing an Order

Ordering from Aldrich Art Studio is simple and convenient. Browse our collection, add your favorite pieces to your cart, and proceed to checkout. You have the option to create a customer account to track orders, view order history, and reorder easily. Please review your order carefully before submitting.

Order Confirmation

Once your order is placed, you will receive a confirmation email with your order number. To ensure you receive our emails, please add shop@aldrichartstudio.com to your approved senders list. All order-related communications will come from this address.

Payment Methods

We accept Visa, MasterCard, Discover, and American Express. All transactions are securely encrypted using SSL (Secure Sockets Layer) to protect your personal and payment information.

Taxes

Orders shipped to Colorado addresses are subject to a 8.4% sales tax, which will be applied at checkout in compliance with state regulations.

At Aldrich Art Studio, every piece of jewelry is handcrafted, ensuring a one-of-a-kind creation. If you’re looking for a custom design or wish to order an out-of-stock piece, our Made to Order service is available to bring your vision to life.

Production time typically takes at least three weeks, though some pieces may be completed sooner. While we strive for consistency, natural stones vary in color and pattern, making each piece truly unique.

For inquiries about Made to Order pieces, please contact us at (970) 799-3240 or email us.

If you are interested in carrying Aldrich Art Studio jewelry in your retail store, we would love to collaborate with you.

To become a wholesale partner, please contact us and select “Wholesale Opportunities” in the subject line. Be sure to include your resale tax ID in your message.

For more details, email connect@aldrichartstudio.com or call (970) 799-3240.

We look forward to working with you!